“Like other aspects of their daily lives, consumers increasingly expect technology to enable health organizations to meet them when, how and where they want care,” Kaveh Safavi, MD, JD, senior managing director of Accenture’s health practice, said in a statement. “Despite considerable effort to-date, there remains a long journey ahead to deliver the rich, individualized, experience-based relationships that modern patients demand.
While the rise of DARQ technologies is fast-paced and described as inevitable by some as new innovations continually push themselves further, they aren’t able to replace the human element of healthcare. With these new technologies will come new jobs in healthcare organizations that are fully immersed in the sector. The post-digital age will require a new type of workforce that works alongside technology.
From the insurance side to care aspects, technology can complement the labor-intensive healthcare workforce.
“It’s not about technology doing the work, it’s about technology augmenting the work of people,” the report reads.
For now, workers aren’t likely to be overrun in their skillset by technology advancements, as 77% of executives said their employees are generally more digitally mature than their organization, with the workforce “waiting” for the organization to catch up. But the future is coming, with 68% agreeing that every employee in their organization will have access to a team of bots to accomplish their work within the next three years.
“But one thing is clear––it is no longer a matter of if these needs will be met, but when,” Safavi said. “Investing in DARQ technologies will be crucial to developing new pathways into the future.”
As the digital capabilities grow across the industry and individual organizations, data security will be more important than ever. Connecting the healthcare ecosystem of providers, payers, device makers and more will also up the risk in the name of improving care. And businesses should start to look at cybersecurity beyond their individual efforts as mandated collaborations get underway.
Sadly, 77% of executives said protecting their organizations in an ecosystem relies on security practices they can’t control. Joining up with other businesses in that ecosystem to bulk up security is essential to protect patients’ sensitive health data.
Ecosystems can do this through a mock attack, such as creating certain issues or a breach that would test the preparedness level of the group and illustrate that real threats are out there. Creating real-time decision-based controls can also thwart ongoing efforts to breach a system, according to the report, in addition to creating security teams integrated with development and operations teams.
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